Returns & Exchanges
Nana Jacqueline accepts returns of unworn, unwashed, and undamaged items with all original tags attached within 14 days of delivery. We strive to ensure every piece fits perfectly into your luxury wardrobe, offering a seamless process for returns and size exchanges.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a refund.
Ship the Item
Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our atelier receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing